Most companies see the ultimate value in offering superior customer service, yet many fail to recognize the numerous organizational factors that impact their ability to provide exceptional service. To attain a truly customer-focused organization, a continual assessment of the culture and every process within the organization must be maintained. Following are a list of questions to answer regarding your organization’s ability to “wow” the customers.
Among the various roles and skills of a CEO, the most important is perhaps his ability to observe things. He should be able to sit at the periphery of his organization and observe, and then get back and act upon his observation.
F Zobrist, CEO of FAVI, France, has said about breakthrough leaders that they should stand at the organisation’s boundary and bring in outside information.… Read More
Many of the Indian individual investors who are into Futures & a Options segment, might have a common concern i.e., why I always end up losing money in Futures & Options…why I always end up squaring off earlier and end up minimizing my loss…There are few rules which we grossly violate and thereby design our operations for disaster….Following… Read More